YouTube, the world’s largest video platform, has not been working properly (down) since around 5 a.m. (GMT+8) on November 12th. YouTube also said on its official Twitter account that it will “take and announce necessary follow-up measures,” but customer complaints about YouTube errors are increasing.
Customers suffered from inconvenience as YouTube videos were not played from around 9 a.m. on the same day. If you press the play button, only black screen appears, access is lost, or buffering is broken, causing damage for more than an hour.
If you click on the current YouTube video, ‘an error has occurred. Tap and try again’ will appear on a black background. Some users do not play videos or stream live at all, while others do not see the screen, but sound plays. In the case of live streaming, the video does not appear, but chat windows are sometimes available.
There is a problem with Google’s Youtube Server
YT music is also experiencing errors that are not running. “There seems to be a problem with Google’s YouTube server,” said an industry source. There is also an issue with YT TV, a customer said on Twitter.
“If you’re having trouble watching videos on YouTube right now, you’re not alone – our team is aware of the issue and working on a fix. We’ll follow up here with any updates,” YouTube said on its official Twitter account. In a reply to a customer, TeamYoutube stated “The team is working on it, so we’re hoping so!! We’ll follow up here as soon as we have more info.”
However, the problem escalates especially in South Korea, where most of the platform users are paid subscribers. According to the current law of the country, “In the case of value-added telecommunication businesses, they should notify the users of the suspension of the counter-work for more than four hours due to a malfunction or error in their own facilities, not a disruption in the circuit facilities of the fixed-line operators,” which is expected to force Google Korea to answer by 1 p.m.